How To Use This Website
Mobile devices: Turn your device horizontal for landscape view. This may give you the desktop view which is easier to navigate.(If your screen-lock is enabled, this won't work.)
Sign up, or not: In desktop/laptop monitor view and mobile landscape view, in the top right area there is a Log in button and a Sign up button. Log in allows you to to bring up your registered customer data. This saves you time if you are returning to check on an order or want start a new order. To create and save your customer data, use the Sign up button. If you do not want to save your data, you can skip these buttons and continue into the website as a visitor. In tablet or phone screen venues in portrait view, the buttons appear differently. Use the green circle with a human icon to access Log in & Sign in.
Search: There are three ways to look for an item:
1.) Use the Search box. Enter anything you know about your toilet such as the brand, any numbers, or a model name. Scroll in Results to find your item. In mobile venue, use the green circle with magnifying glass.
2.) Under the Brands drop-down menu, choose your brand to see everything in the store for that brand. In mobile venue, use the green circle with three bars.
3.) Under the Products drop-down menu, choose a product type to see everything in the store for that product type.
If you do not know your toilet brand or model number - Go to Identify Your Toilet
If you know a number, but not the brand name, Click Here to go to the Cross-reference information on our I.D. page. Or use Search.
For many, many answers to common questions - go to our FAQs page (Frequently Answered Questions) listed in the menu at the top of the page.
"Learn More" links will take you expanded information on the referenced subject.
Color circles: The product pages have an area for Color Name. There are circles showing color samples. Click on a color name and the ring around it will turn black or green vs. grey. A black or green ring indicates a selected color name. Note: On some screens, the White circle may not appear strongly, but it is always the first circle and appears under the word Color.
Prices: The price shown is for the color name selected. If no color circle is selected, the price will default at the lowest price color.
Toilet Seats:
For normal, typical, standard type toilets, begin with our Color-To-Match® program. Here you can choose Round/Regular/Plain bowl size or Elongated bowl size for normal style toilet in available colors.
If your toilet is not a normal, typical, standard type, we might have a seat for you. Seats for these special toilets are discontinued, but we occasionally get some old inventory: American Standard Roma, Luxor, Carlyle, Norwall, Ellisse; Case one-piece; Eljer Emblem; Kohler Champlain; Kohler Rochelle.
Trip levers, flappers, flush valves, fill valves, gaskets & bolts:
Contact the Mechanical Parts Department (our fulfillment affiliate) at 603-249-9100 M- F, 10 - 4 Eastern Time or Email: TOT@TheAnswerLine.comTo learn vocabulary about toilets and their parts, visit our Toilet Glossary