Terms, Conditions, Returns, Refunds
If you are entering an order with us, there will be a check-box to agree to our terms and conditions. This is the guide for setteling post-purchase issues. You can read it below. Call if you have questions or concerns. 650-483-1139.
Additional shipping charges are due for Alaska, Hawaii, and Puerto Rico. We will contact you after an order is entered.
If you are less than certain about your brand, model or color; contact us before ordering. Returns are expensive for the buyer and painful seller. We do not offer free returns.
Non-returnable, non-refundable items:
- Bolt caps
- Clearance Center items
- Custom painted, urethane items
- Color-To-Match, ID service
- Discontinued items
- Installed toilet seats
- Porc-A-Fix repair glaze
- Used & salvaged
- Unauthorized Returns
- Contact us within seven (7) days of arrival to request a Return Goods Authorization (RGA.)
- Standby for RGA. RGA will contain the return-to address. The return-to address may differ from the shipped-from address.
- Restocking or handling fees apply on returned items unless there has been error on our part.
- Outbound shipping charges are not refundable.
- Return shipping charges are buyer's expense.
- Unauthorized returns are accessed 100% restocking fee.
Handling and restocking fees:
- Exchanges $35.00
- Refunds $45.00
- Less $10.00 if Color Identifications Service was used
Cancellations: A 3% processing fee from the merchant processor is deducted unless there has been an error on our part. If an order has been packed but not shipped, there is a cancellation and refund fee of $12.00 for seats and tank lids and $22.00 for tanks. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.
Refunds: Processing RGAs, returns, inspections, restocks, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 days for refund to post. Refunds will flow back through the channel of the payment. A 3% processing fee from the merchant processor is also deducted unless there has been an error on our part.
650-483-1139 Pacific Time ~ Gary@Tjader.com