Terms and Conditions

Additional shipping charges are due for Alaska, Hawaii, and Puerto Rico.  We will contact you after an order is entered.

If you are entering an order with us, there will be a check-box to agree to follow our terms and conditions. This is the guide for settling post-purchase issues.  You can read it here.

Return Policy: A lid can be returned within one week of arrival if it does not fit or match the color. Upon the arrival of the lid back to us undamaged, a refund will be issued less a handling fee of $36.00 on refunds and $24.00 on exchanges. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.

A tank can be returned within one week of arrival if it does not fit or match the color. Upon the arrival of the tank back to us undamaged, a refund will be issued less a handling fee of up to $70.00. Call 650-483-1139 for a Return Authorization number.

The return shipment must:

  • Be in the original carton with original packing secured for safe transit.
  • Sent to the specified address/location. (This may be different than the location it came from.)
  • Insured if over $100.00.
  • Shipment must be sent freight prepaid.

Other items not detailed here are subject to restocking and handling fees depending on circumstances. Contact us for details.

Cancellation Policy: If an order has been packed but not shipped there is a $20.00 cancellation and refund fee. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refund Policy: Refunds for returned items are subject to safe arrival back to us, and inspection for original condition. On refunds, there is a 2% transaction fee accessed by the credit card processing provider unless there has been an error on our part.

100% restocking charge on unauthorized returns.

Processing RGAs, returns, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 - 45 days for the refund to post.