Terms and Conditions

If you are entering an order with us, there will be a check-box to agree to abide by our terms and conditions. This is the rulebook for settling post-purchase issues.  You can read it here.

Return Policy:

A lid can be returned within one week of arrival if it does not fit or match the color. Upon the arrival of the lid back to us undamaged, a refund will be issued less a handling fee of up to $36.00. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.

A tank can be returned within one week of arrival if it does not fit or match the color. Upon the arrival of the tank back to us undamaged, a refund will be issued less a handling fee of up to $70.00. Call 650-483-1139 for a Return Authorization number.

The return shipment must:

~ Be in the original carton with original packing secured for safe transit.

~ Sent to the specified address/location.

~ Insured if over $100.00.

~ Shipment must be sent freight prepaid.

Other items not detailed here are subject to restocking and handling fees depending on circumstances. Contact us for details.

Cancellation Policy: If an order has been packed but not shipped there is a $20.00 cancellation and refund fee. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refund Policy: Refunds for returned items are subject to safe arrival back to us, and inspection for original condition.

100% restocking charge on unauthorized returns.

Processing RGAs, returns, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 - 45 days for the refund to post.