FAQs Tanks

Q: My toilet tank is cracked.  Can I glue it or seal it?

A: No, this is a dangerous idea. Once a crack has emerged, the tank or entire toilet should be replaced as soon as possible. There is the weight of water in the tank pressing out and there is thermal expansion and contraction from incoming water temperature vs. ambient temperature. A crack, even if repaired, may get bigger and in some cases, the tank may break apart.  In this event, the fill-valve will think the tank is empty and it will stay on and water will run continuously in your house causing a flood and serious water damage. If your tank is cracked, we recommend that you shut off the water supply valve to the toilet right now.

A: There are porcelain repair products on the market, but they should only be used for cosmetic areas such as the lid or exterior of a bowl. These products may not provide structural strength.

Q: What is included when a tank is ordered?

A: Just the bare china tank. We remove all the old parts in order to inspect each hole for hairline cracks. New parts and tank lids are available for separate purchase.

Q: Do you sell a generic tank to fit my old bowl?

A: Yes. Click here.

Q: Do you sell the inside working parts for the tank?

A: Yes. Repair and rebuild parts are available. Call our fulfillment affiliate at 603-249-9100 Monday - Friday, 10:00 - 4:00, Eastern Time or email TOT@TheAnswerLine.com

Tip: The nuts on flush handles, aka trip levers are reversed. That is, clock-wise to loosen and counter-clock-wise to tighten.