This Old Toilet®, Frequently Answered Questions

This Old Toilet®

ToiletTankLids.com & ThisOldToilet.com
EXPERT TOILET PARTS REPLACEMENT SERVICE
Rare Parts and Components For Old, Obsolete, Discontinued, No Longer Manufactured Toilets

Toilet Tank Lids, Covers, Tops ~ Toilet Tanks ~ Toilet Bowls ~ Toilet Seats ~ Toilet Bolt Caps
Main Lids Page ~ Lids Available In Stock ~ Identify Your Toilet ~ Cost of a New Toilet ~ Tips & Suggestions

FREQUENTLY ANSWERED QUESTIONS:

That's right.... People ask me lots of questions about toilets! ...Can you believe it?

Click on a topic link below:

In General ~ Payment & Receipt ~ Color Identification ~ Tank Lids
Toilet Seats ~ Toilet Tanks ~ Return Policy ~ Miscellaneous

In General:

Q: What are your hours?
A: We don't have set hours. We are an office, not a store. Gary, our toilet expert, is available seven days a week via email and telephone.

Q: What brand is UPC?
A: UPC stands for Uniform Plumbing Code, a governing body by which plumbing fixture standards are set. It is not a brand. The UPC stamp merely means that your product meets the code.

Q: What is the "Celite" (Cell-e-tay) brand?
A: Celite is a South American manufacturing plant which has supplied component parts over the years to various American import brands such as St. Thomas Creations, Barclay Products Limited, Laufen (Burgess), and most recently Cheviot. Toilet bowls with the Celite logo on them were actually sold under another brand name.

Q: Do you have pictures?
A: Yes, for tank lids marked, "Photo Available" in our stock list. And for some tanks and bowls. Email us a request stating the item, brand and model you want to see. We will send you an email with a photo attached. These photos are generally of white and are for model identification only, not color identification.

Payment, Confirmation & Receipt:

Q: Do you take credit cards?
A: Yes. Click the Buy Now button next to the item you want to order. This will transfer you to our check-out service, PayPal , the industry leader in secure online payment service. You can then use your PayPal account or Visa, MasterCard, Discover and American Express.

Q: What if I don't have a PayPal account ?
A: Click the Buy Now button anyway. Use the second panel: "Don't have a PayPal account?" Click Continue." You will be guided through credit card payment and check-out.

Q: Can I pay by check?
A: Yes. Postal mail a note stating the item you want; your shipping address; your phone number; and include a check* or money order payable to Tjader Sales for the amount** shown for the item. Send to:

Attn: This Old Toilet
Tjader Sales
948 Dolores Ave
Los Altos, CA 94024-6010

* Include your bank's telephone number so that we can verify funds prior to shipment. If we are unable to verify funds, please allow two weeks from receipt of check to shipment of lid.

** If delivery is to California, add 9.25% for sales tax. (Rate is for Santa Clara county, where title passes, per State Board of Equalization regulations.)

Q: Can you ship C.O.D.?
A: Yes. If paying by check, some customers prefer this rather than sending a check with the order. However, there is a $8.50 extra fee. (This is the amount charged by UPS for that service.) Add $8.50 to payment amount and specify "Ship C.O.D." on your order.

Color Identification:

Q: How can I tell what the name of my color is?
A: This is difficult. But here's a way to get started: Church toilets seats in Sheboygan Falls Wisconsin makes toilet seats for many of the toilet manufacturers of today and yesterday. Go to their web site and study their color chart.

A: The names in our descriptions are colored to give an approximation of the color. But the surest thing to do is send us a color sample with your order.

A: A color sample chart showing 94 colors with manufacturer's brand names and their color names is available via postal mail for $8.50. These charts have 1" X 3/4" paint swatches on them. Picture

Our price is your cost. No surprise shipping charges or processing fees added at check-out.
Toilet Color Sample Chart, 94 Colors.	$8.50

A: Real colored porcelain vitreous china chips from actual toilets are available for $9.00 each. Go to this page.

Q: Do any of the numbers inside my toilet indicate the color name ?

A: No.

Q: I can't tell if my color is White or Bone*. What should I do?

A: If your kitchen has white appliances, compare to those.

A: Or take a sample from your toilet to a plumbing store that displays fixtures and compare to those. (Home Depot, Lowe's, etc. have displays.) If there are no bone* displays in the fixture area, go to the toilet seat section. When viewed separately it is difficult to distinguish white and bone*. When held next to each other it is easy to tell the difference.

A: Compare by holding a piece of white paper next to your toilet.

* There are many "off-whites" - American Standard Linen & Bone, Kohler Biscuit & Almond, Eljer Natural

(You might be color blind.) Article - WikipediA, Article - Color blindness More Prevalent Among Males

Toilet Seats:

Q: Do you have toilet seats for the American Standard Vent-Away style toilets?
A: Please contact us for information, pricing and availability.

Q: Are toilet seats still available for old, discontinued toilet colors?
A: Yes. We can supply new, durable plastic seats in 94 colors to match 13 toilet manufacturers. Go to our Toilet Seats page for information.

Q: Can you get toilet seats for the old Kohler Rochelle (K-3385EB) one-piece toilet?
A: Yes. We can order new enameled wood replacement seats in white and many colors. We also have some colors in original plastic model #K-4675. Go to our Rochelle Seat Department for information.

Q: Can you get toilet seats for the old Case one-piece toilets?
A: Yes. We have new replacement seats in white for the Case #1000 round-front and #1100 elongated. Go to our Case Seat Department for information. These seats are no longer made in colors.

Q: Do you have toilet seats for the Eljer Emblem toilet?
A: Yes, we have white and some colors. Go to our Emblem Seat Department for information.

Q: Are toilet seats available for the Kohler Champlain (K-3390EB)?
A: Yes, we have white and some colors. Go to our Champlain Department.

Q: Can you get toilet seats for the Jacob Delafon Fleur toilet?
A: Yes, go to our Jacob Delafon Department for information.

Toilet Tanks:

Q: Can you get salvaged toilet tanks also?
A: Yes. We have 100 salvaged tanks in stock. Visit our Toilet Tanks page.

Q: My toilet tank is cracked. Can I glue it or seal it?
A: No, this is a dangerous idea. Once a crack has emerged, the tank or entire toilet should be replaced as soon as possible. A crack, even if repaired, may get bigger and in some cases the tank may break apart. In this event, the fill-valve will think the tank is empty and it will stay on and water will run continuously in your house causing a flood and serious water damage. If your tank is cracked, we recommend that you shut off the water supply valve to the toilet right now. Visit our Toilet Tanks department for old, obsolete, discontinued, no longer manufactured, salvaged toilet tanks.

A: There are porcelain repair products on the market, but they should only be used for cosmetic areas such as the lid or exterior of a bowl. These products may not provide structural strength.

Q: Do you sell the inside working parts for the tank?
A: No. "If you can't see it, we don't sell it." Visit our Internal Parts page to find companies that supply internal parts.

Return Policy:

A lid can be returned within one week of arrival if it does not fit or match color. Upon arrival of the lid back to us undamaged, a refund will be issued less a $33.00 handling fee. Refunds for reasons other than fit or color will be issued less a $39.00 handling fee. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.

A tank can be returned within one week of arrival if it does not fit or match color. Upon arrival of the tank back to us undamaged, a refund will be issued less a $59.00 handling fee. Refunds for reasons other than fit or color will be issued less a $70.00 handling fee. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $300.00. Shipment must be sent freight prepaid.

Other items not detailed here are subject to restocking and handling fees depending on circumstances. Contact us for details.

Clearance Center toilet seats, toilet bolt caps, and color charts are not returnable.

Cancellation Policy: If an order has been packed but not shipped there is an $20.00 cancellation and refund fee. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refund Policy: Refunds for returned items are are subject to safe arrival back to us, and inspection for original condition.

Miscellaneous:

Q: How can I know that you are a trustworthy merchant?
A: Many ways: First, we are a Pay Pal Verified Seller since 2003. Click the link to view our certification. (Pay Pal login required.) Second, we do business as Tjader Sales (though our web store is named ToiletTankLids.com and ThisOldToilet.com.) Tjader Sales is a kitchen, bath and plumbing Manufacturer's Representative serving northern California and western Nevada since 1989. We are members in good standing with the Association of Industry Manufacturers' Representatives and the Decorative Plumbing & Hardware Association. (Link) We are a member of the Los Altos Chamber of Commerce. You can check with the Better Business Bureau to know our record. (We have no record.) Lastly, In June 2007 a columnist and two photographers from the San Jose Mercury News visited our operation to prepare this article. ...We're for-real!

Q: I have an old toilet to dump. Where can I take it?
A: Contact your garbage company. They will refer you to approved toilet disposal locations. If you are in Santa Clara, San Mateo, Alameda, or San Francisco counties in California, click this link to find a toilet disposal pick-up service: www.ToiletSalvage.com

Q: How did you get into this business?
A: Gary was born into a family-owned wholesale plumbing supply business in the 1950's and continues in the industry today as a Manufacturer's Representative for luxury kitchen, bath and plumbing products. From 1997 through 2000 Gary was a volunteer advisor on two internet plumbing advice web sites. A recurring question was, "Where can I find a tank lid for my old toilet?" ...Some people were downright desperate: "PLEASE. Help me! Where can I find a lid?" One day Gary took a chance and answered, "I'll find you your lid for $100.00." (...And then thought, "How am I gonna do that?") They said, "Fine, how long will it take?" The lid was procured, the payment was made, the business was born. "Find a need an fill it.", Ruth Stafford Peale.

Q: How did you end up being an article in the newspaper?
A: An editor at the San Jose Mercury News saw our Web site when he needed to replace a toilet tank lid broken by one of his children. He thought it might be an interesting subject and suggested it to a columnist.

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Toilet Glossary ~ Toilet Tips & Trivia ~ Toilet Disposal ~ Toilet Maintenance & Repair

Internal Tank Repair Parts ~ Identify Your Toilet ~ Cost of a New Toilet

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