Returns & Refunds
- Restocking or handling fees apply on returned items unless there has been error on our part.
- Unauthorized returns are accessed 100% restocking fee.
- Contact us within seven (7) days of arrival to request a Return Goods Authorization (RGA.)
- Standby for RGA. RGA will contain the return-to address. The return-to address may vary from the shipped-from address.
Tank Lids: Up to $36.00
Tanks: Up to $70.00
Bolt Caps: Non-returnable.
Cancellations: A 2% processing fee from the merchant processor is deducted unless there has been an error on our part. If an order has been packed but not shipped, there is a cancellation and refund fee of $12.00 for tank lids and $22.00 for tanks. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.
Refunds: Processing RGAs, returns, inspections, restocks, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 days for refund to post. Refunds will flow back through the channel of the payment. A 2% processing fee from the merchant processor is also deducted unless there has been an error on our part.
650-483-1139 Pacific Time ~ Gary@Tjader.com