Returns & Refunds

  • Restocking or handling fees apply on returned items unless there has been error on our part. 
  • Unauthorized returns are accessed 100% restocking fee. 
  • Contact us within seven (7) days of arrival to request a Return Goods Authorization (RGA.) 
  • Standby for RGA.  RGA will contain the return-to address.  The return-to address may vary from the shipped-from address.

Tank Lids:                            Up to $36.00

Tanks:                                  Up to $70.00

Bowls:                                  30%

Bolt Caps:                            Non-returnable.

Seats:

American Standard                   25%
Case                                          25%                                                             
Color-To-Match, exchange         30% 
Color-To-Match, refund              50%
Color-To-Match, ID service - Non-refundable
Eljer                                         25%
Eljer Emblem, exchange         50%
Eljer Emblem, refund               100%
Jacob Delafon Fleur                50%
Kohler Champlain                   - 50%
Kohler Rochelle                      -  30%
Unauthorized Returns             - 100%
Clearance Center                   - 100%
Custom painted                      - 100%

Cancellations: A 2% processing fee from the merchant processor is deducted unless there has been an error on our part. If an order has been packed but not shipped, there is a cancellation and refund fee of $12.00 for tank lids and $22.00 for tanks. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refunds: Processing RGAs, returns, inspections, restocks, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 days for refund to post. Refunds will flow back through the channel of the payment. A 2% processing fee from the merchant processor is also deducted unless there has been an error on our part.

650-483-1139 Pacific Time ~ Gary@Tjader.com