Returns & Refunds

  • Restocking or handling fees apply on returned items unless there has been error on our part. 
  • Unauthorized returns are accessed 100% restocking fee. 
  • Contact us within seven (7) days of arrival to request a Return Goods Authorization (RGA.) 
  • Standby for RGA.  RGA will contain the return-to address.  The return-to address may vary from the shipped-from address.

Tank Lids:                            Up to $36.00

Tanks:                                  Up to $70.00

Bowls:                                  30%

Bolt Caps:                            Non-returnable.

Seats:

Description:                                                            Rate:

 Exchange purchase                                              $25.00

 Return for refund                                                    $35.00

 Color-To-Match, ID service                                   Non-refundable

Custom painted, urethane – non-returnable          100%

Discontinued Items – non-returnable                     100%

Used & salvaged – non-returnable                         100%

Unauthorized Returns                                             100%

Cancellations: A 2% processing fee from the merchant processor is deducted unless there has been an error on our part. If an order has been packed but not shipped, there is a cancellation and refund fee of $12.00 for tank lids and $22.00 for tanks. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.

Refunds: Processing RGAs, returns, inspections, restocks, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 days for refund to post. Refunds will flow back through the channel of the payment. A 2% processing fee from the merchant processor is also deducted unless there has been an error on our part.

650-483-1139 Pacific Time ~ Gary@Tjader.com