Q: What are your hours?
A: Gary, our toilet expert, is available Monday - Saturday 8 - 5 (PacificTime) via email and telephone. Website ordering is open 24 hours, seven days a week, 365 days per year. Shipments depart Monday through Friday except for holidays. The internal tank repair parts department is available Monday - Friday 8 - 5 (Eastern Standard Time) via email and telephone, 603-249-9100. We operate offices and warehouses, there is no physical store.
Pricing & Costs:
Q: How much is the shipping charge?
A: The prices shown include carton, packing, handling, shipping and insurance. (Our prices include everything!)
Q: Wouldn't it cost less to replace the whole toilet?
A: Well, you may pay less for some toilets at the store, but the entire job may cost you more. For details, Click Here. "It's not just what you pay, it's what it costs you."
Q: Couldn't I get a lid cheaper at a salvage yard?
A :Yes, you could. ...If there is one (salvage yard) in your area; if you are willing to do the work; and if you are lucky enough to find the right one. But salvage yards and plumber shops tend to be dirty heaps of unorganized goods. They don't even know what they have. You're on your own to "pick-your-part." Caution: When rummaging through salvage yards, be very careful of broken or chipped tank lids. The edges are sharp like broken glass and can cut you badly. Additional caution: During the warm season, beware of spiders and wasps living under lids stored outdoors.
Q: Why are the lids so expensive?
A:The value of our price is in our service. We are not a self-service, pick-your-own-part junk yard. We are salvage specialists and toilet experts. Our stock is completely sorted, organized, cataloged and managed. Our service provides expertise in identifying the right lid for your toilet and delivering it safely to your home. In order to have the one you need, we carry two thousand in stock. This spans 500 different models and colors across 85 brands going back 95 years. Our home delivery service provides great convenience. "We'll wrap it, pack it, and drive it to your doorstep. So, why is an old, used lid so expensive? ...Because we're worth it!
A: Handling, handling, handling... and storage. Think of it this way: The lids are FREE! ...But there is a charge for the overhead to provide the service plus a markup. This overhead starts with our travel to find the lids. Then they are loaded and driven back to our facility. Next is unloading, identification, marking, sorting, storing, and cataloging. (One-by-one.) (...And don't break 'em!) Most lids are stored for years. Some may be stored for ever? We have 20 thousand pounds (10 tons) of toilet tank lids! ...It ain't easy. Next, this website is provided and maintained. When an order is placed, the lid is pulled from stock, washed, inspected, wrapped, packed, shipped, insured, and driven to your doorstep. When the process is all over, that ten pound slippery fragile lid has been handled ten to twelve times. ...It's quite a journey from the bottom of a pile, in the back corner of a plumber's shed, to your doorstep.
A:The toilet tank lids we carry are no longer available from manufacturer production in unlimited quantities. With limited supply from salvage, and demand often exceeding supply, we must charge a higher price on some items in order to make sufficient profit to sustain this service.
A: Sometimes we have to buy a whole toilet just to get the tank lid.
A: Remember, our prices include inner and outer carton, packing, handling, shipping and insurance. Did you know that UPS charges these extra fees?: $1.45 fuel surcharge, $3.45 for residential delivery, $4.00 for "extended delivery area surcharge" such as very rural areas or inner-city high-rise and $3.00 for insurance over $100.00.
Q: Why do some lids cost more than others?
A:Supply and demand. (Basic economics.) Most of the lids we have are no longer manufactured. Some have not been made for over 75 years. Some that we have sold have never been found again. Degree of rarity determines prices. Old and colored are the most rare.
A: Size and weight can also affect the price since our price includes packing and shipping.
Q: Why is the price cheaper on the website versus the telephone?
A: 1) The fee charged by our credit card company is lower for online payments because the risk of fraud is lower. 2) "Seller Protection" benefits apply to online payments; phone payments are "ineligible." 3) The Buy Now button on our website prepares an order description and price automatically. Phone orders must be prepared manually. 4) Payment data can be entered directly by the buyer on web orders, but with phone orders it must be dictated by the buyer and heard clearly by the seller. (These letters sound alike in many telephone environments: B, C, D, P, T; F, S; M, N.) Here are the most difficult conditions we encounter on phone orders: Hands-free from vehicle with road/wind noise. English is a second language. Bathroom tile echo. Speaker phone echo. Dog barking in background. Baby crying near caller. Children screaming near caller. Music, radio or TV behind caller. Construction noise near caller. Speed talkers. Weak connection from cordless or cell phone. Spouse in background coaching caller. Two or three of these conditions simultaneously are impossible. ~ Save $10.00 on web orders.
Q: What brand is UPC
A: UPC stands for Uniform Plumbing Code, a governing body by which plumbing fixture standards are set. It is not a brand. The UPC stamp merely means that your product meets the code.
Q: What is the "Celite" (Cell-e-tay) brand?
A: Celite is a South American manufacturing plant which has supplied component parts over the years to various American import brands such as St. Thomas Creations, Barclay Products Limited, Laufen (Burgess), and most recently Cheviot. Toilet bowls with the Celite logo on them were actually sold under another brand name.
Payment, Confirmation & Receipt
Q: Do you take credit cards?
A: Yes, you will see credit card is available for payment.
Q: Why is the price cheaper on the website versus the telephone?
A: 1) The fee charged by our service provider is lower for online payments because the risk of fraud is lower. 2) "Seller Protection" benefits apply to online payments, phone payments are "ineligible." 3) The Buy Now button on our website prepares an order description and price automatically, phone orders must be prepared manually. 4) Payment data can be entered directly by the buyer on web orders, but on phone orders it must be dictated by the buyer, heard clearly by the seller and typed accurately by the seller. (Some letters sound alike in many telephone environments: B, C, D, P, T - F, S - M, N.) The most difficult examples we encounter are: Cell phone from car with road/wind noise. English is a second language. Dog barking in background. Baby crying near caller. Children screaming near caller. Music, radio or TV behind caller. Construction noise near caller. Speaker phone. Speed talkers. Weak connection from cordless or cell phone. Spouse in background coaching caller. Save $5.00 - $10.00 on web orders.
Q: Can I pay by check?
A: Yes. Postal mail a note stating the item you want; your shipping address; your phone number; and include a check* or money order payable to This Old Toilet for the amount** shown for the item. Send to:
This Old Toilet
P O Box 3501
Los Altos, CA 94024
* Include your bank's telephone number so that we can verify funds prior to shipment. If we are unable to verify funds, please allow two weeks from receipt of check to shipment of lid.
** If delivery is to California, add 9% for sales tax. (Rate is for Santa Clara county, where title passes, per State Board of Equalization regulations.)
Q: Can you ship C.O.D.?
A: Yes. If paying by check, some customers prefer this rather than sending a check with the order. However, there is a $100 extra fee. (This is the amount charged by UPS for that service.) Add $10.50 to payment amount and specify "Ship C.O.D." on your order.
Q:How can I tell what the name of my color is?
A: This is difficult. But here's a way to get started: Church toilets seats in Sheboygan Falls Wisconsin makes toilet seats for many of the toilet manufacturers of today and yesterday. Go to their web site and study their color chart.
A:The names in our descriptions are colored to give an approximation of the color. But the surest thing to do is send us a color sample with your order.
A: See our Color Identification service, $17.00. Includes physical samples when necessary.
Q: Do any of the numbers inside my toilet indicate the color name?
Q: I can't tell if my color is White or Bone*. What should I do?
A: If your kitchen has white appliances, compare to those.
A: Or take a sample from your toilet to a plumbing store that displays fixtures and compare to those. (Home Depot, Lowe's, etc. have displays.) If there are no bone* displays in the fixture area, go to the toilet seat section. When viewed separately it is difficult to distinguish white and bone*. When held next to each other it is easy to tell the difference.
A: Compare by holding a piece of white paper next to your toilet. If the toilet and the paper match your color is white. If your color is Bone, you'll see a difference.
* There are many "off-whites" - American Standard Linen & Bone, Kohler Biscuit & Almond, Eljer Natural
(You might be color blind.) Article - WikipediA, Article - Color blindness More Prevalent Among Males
Q: Do you have toilet seats for the American Standard Vent-Away style toilets.
A: Please contact us for information, pricing and availability.
Q: Are toilet seats still available for old, discontinued toilet colors?
A: Yes. We can supply new, durable plastic seats in 100 colors to match 13 toilet manufacturers. Go to our Toilet Seats page for information.
Q: Can you get toilet seats for the old Kohler Rochelle (K-3385EB) one-piece toilet?
A: Yes. We can order new enameled wood replacement seats in white and many colors. We also have some colors in original plastic model #K-4675. We can custom paint to match discontinued colors.
Q: Can you get toilet seats for the old Case one-piece toilets?
A: Yes. We have new replacement seats in white and some colors for the Case #1000/3000 round-front and #1100 elongated.
Q: Do you have toilet seats for teh Eljer Emblem toilet?
A: Yes, we have white and some colors in stock. We can custom paint to match discontinued colors.
Q: Are toilet seats available for the Kohler Champlain (K-3390EB)?
Q: Can you get toilet seats for the Jacob Delafon Fleur toilet?
A: Yes. Call 650-483-1139.
Q: Can you get salvaged toilet tanks also?
A: Yes. We have 100 salvaged tanks in stock. Visit our.
Q: My toilet tank is cracked. Can I glue it or seal it?
A: No, this is a dangerous idea. Once a crack has emerged, the tank or entire toilet should be replaced as soon as possible. A crack, even if repaired, may get bigger and in some cases the tank may break apart. In this event, the fill-valve will think the tank is empty and it will stay on and water will run continuously in your house causing a flood and serious water damage. If your tank is cracked, we recommend that you shut off the water supply valve to the toilet right now.
A: There are porcelain repair products on the market, but they should only be used for cosmetic areas such as the lid or exterior of a bowl. These products may not provide structural strength.
Q: Do you sell the inside working parts for the tank?
A: Yes. Call 603-249-9100 Eastern Time.
A lid can be returned within one week of arrival if it does not fit or match color. Upon arrival of the lid back to us undamaged, a refund will be issued less a handling fee of up to $36.00. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.
A tank can be returned within one week of arrival if it does not fit or match color. Upon arrival of the tank back to us undamaged, a refund will be issued less a handling fee of up to $70.00. Call 650-483-1139 for a Return Authorization number. The return shipment must be in the original carton with original packing secured for safe transit and insured if over $100.00. Shipment must be sent freight prepaid.
Other items not detailed here are subject to restocking and handling fees depending on circumstances. Contact us for details.
Clearance Center toilet seats, toilet bolt caps, and color charts are not returnable.
Cancellation Policy: If an order has been packed but not shipped there is an $20.00 cancellation and refund fee. If an order has been shipped but not delivered, that constitutes a return (see above), not a cancellation.
Refund Policy: Refunds for returned items are are subject to safe arrival back to us, and inspection for original condition.
100% restocking charge on unauthorized returns.
100% restocking charge on unauthorized returns.
Processing RGAs, returns, credits and refunds is like driving in reverse - it's harder and slower. Please allow 30 - 45 days for refund to post.
Our privacy notice discloses the privacy practices for www.ThisOldToilet.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Q: How can I know that you are a trustworthy merchant?
We are a Pay Pal Verified Seller since 2003. Click the link to view our certification. (Pay Pal login required.) We've been featured in the San Jose Mercury News , The New York Times and Angie's List Magazine. ...We're for-real!
Q: I have an old toilet to dump. Where can I take it?
A: Contact your garbage company. They will refer you to approved toilet disposal locations. The facility we use has segregated concrete demolition into which toilet can be mixed.
Q: How did you get into this business?
A: Gary was born into a family-owned wholesale plumbing supply business in the 1950's and was a manufacturer's representative for luxury kitchen, bath and plumbing products for 25 years. From 1997 through 2000 Gary was a volunteer advisor on two internet plumbing advice web sites. A recurring question was, "Where can I find a tank lid for my old toilet?" ...Some people were downright desperate: "PLEASE. Help me! Where can I find a lid?" One day Gary took a chance and answered, "I'll find you your lid for $100.00." (...And then thought, "How am I gonna do that?") They said, "Fine, how long will it take?" The lid was procured, the payment was made, the business was born. "Find a need an fill it.", Ruth Stafford Peale.
Q: How did you end up being in an article in the newspaper?
A: An editor at the San Jose Mercury News saw our web site when he needed to replace a toilet tank lid broken by one of his children. He thought it might be an interesting subject and suggested it to a columnist.